02/21/2012
IF YOU WANT TO STIFLE PARTICIPATION AND CHOKE OFF CREATIVITY, HERE’S WHAT TO SAY...
02/14/2012
We’re the regular customers who came into your store and stood quietly while the cashiers finished their chit-chat about their weekend parties.
02/06/2012
And the winner is...
01/31/2012
Dr. Deming insisted that leaders provide team members operational definitions of words commonly used, such as service, quality and excellence.
01/28/2012
Wouldn’t it be wonderful if everyone came to work with these values and behaviors...
I care!
I show sincere, heartfelt concern and consideration...
01/20/2012
“Happy New Year!” We say that the first few weeks of January to our friends and family (By the way, what is the cutoff date, when we...
01/05/2012
A is for Attitude
I appreciate friendly, enthusiastic and optimistic people. They light up my day and uplift my spirits.
P is for...
12/24/2011
LOOK FOR THE GOOD AND PRAISE IT!
In everything the good is there; your goal is to find it.
In every person the best is there; your job is to...
12/21/2011
Honolulu Star-Advertiser columnist Dave Shapiro recently wrote one of the funniest pieces I’ve ever read! It was entitled, “...
12/16/2011
As a lot of you know, I often use the toilet as a metaphor for customer service and now I have another story to share with you about the toilet...
