Customer Service

A Gift from Angry People

Glenn Furuya — Wed, 2012-10-24 00:00

One of the most valuable gifts you’ll ever receive from customers are, complaints!  Suck it up and see the upside. 

Complaints provide opportunities to:

Drive the Grouches Off the Floor!

Glenn Furuya — Wed, 2012-06-27 07:00

If I possessed a shop or store,

I’d drive the grouches off the floor.

I’d never let some gloomy guy

Offend the folks who come to buy.

I’d never keep a boy or clerk

With a mental toothache at his work;

Nor let a man who draws my pay

Drive customers of mine away.

I’d treat the man who takes my time

Remember Us?

Glenn Furuya — Tue, 2012-02-14 19:36

We’re the regular customers who came into your store and stood quietly while the cashiers finished their chit-chat about their weekend parties.

No Toilet for Three and a Half Days!!!

Glenn Furuya — Fri, 2011-12-16 12:45

As a lot of you know, I often use the toilet as a metaphor for customer service and now I have another story to share with you about the toilet...

Bad Customers or Bad Policy?

Glenn Furuya — Wed, 2011-12-07 01:19

A recent Honolulu Star-Advertiser article drew attention to a popular Honolulu restaurant and their policy of placing certain customers on their “no serve” list. 

What's More Important Than Giving Thanks on Thanksgiving?

Glenn Furuya — Thu, 2011-11-24 00:39

In November, I went to Washington, D.C. to take my 93 year old father to receive the Congressional Gold Medal for his service in the U.S. Army 100th Infantry Battalion during WWII. Unfortunately, on our first day there, my father took ill.  

With the assistance of Battalion Surgeon Colonel Albert Yazawa, M.D. and other members of the 100th Infantry Battalion reserve unit, which is based in Hawaii, we checked him in to The George Washington University Hospital.

All it Takes is One!

Glenn Furuya — Mon, 2011-06-27 02:00

Consistency is the key to effective customer service. With consistency comes predictability, trust, and loyalty.

Customers want dependable products and services. They want their problems solved with a helpful attitude and a friendly smile, every time.